[Resolved]  Jet Airways — FALSE Commitment on TRAVEL and Non-Refund of cancellation charges

Address:

Indore, Madhya Pradesh

Conversation started March 33/3, 3:52pmRochak MangalHi, This is regarding Itenerary PNR: JNIVSV, ticket No.: 705-[protected] Passenger Details: Sunil Gupta Indore-New Delhi round trip 22ndfeb2014 and 23rd feb 2014 we booked ticket in Sunil Guptas Name but the ticket was supposed to be booked under Dr. Divya Gupta's name wife of my uncle Mr. Sunil Gupta. We booked a ticket in hurry as it was a MEDICAL EMERGENCY and Dr. Divya Gupta had to travel urgently but it was a mis communication and ticket was wrongly booked in Mr. Sunil Gupta's name. We called your call center and requested for a solution, so after multiple consultation your staffer NISHA(last call) agreed to allow Dr. Divya Gupta to travel on this ticket and put up special remarks in the PNR number.We didnt have a confidence in earlier communication and re-checked multiple times with your call center after remarks were being put and with due assurance went to airport early morning to travel, but airport JET STAFF refused us to travel and we had to cancel the booking and book a fresh ticket at higher FARE. Also it was cancelled within 2 hours of journey so the cleartrip.com website through which booking was done is asked for their own special cancellation charges, JET took its own charges and we are left with NO MONEY and LOOTED.We were accepting our mistake and took multiple assurances and confirmation from your call center on travel, then why did your airport staff refused? Yogesh your senior official have cross verified the call center recordings and have confirmed that mistake was on JET PART .This much action was only taken after multiple follow ups and 100's of calls to your call center and then too every time a diff. person picked up the call and whole story had to be narrated to him/her until your senior official Mr.Yogesh could take out some time to talk which is really frustrating and disappointing.I am only expecting a full refund for this itinerary and nothing else. JET already got its business as we booked a fresh ticket in same flight hence as an ethical treatment i can expect this much right? Rochak Mangal [protected]