[Resolved]  Jet Airways — Flight cancelled by airline- refund of 1% of fare

Address:	Mumbai City, Maharashtra, 560080
Website:	www.jetairways.com

I bought a round trip ticket BLR-HKG-BLR through makemytrip.com for approx. Rs. 26000. Layover sector to HKG was BOM & for the return leg DEL. BLR-BOM-HKG was a good trip. On 2nd Aug morning around 4AM I received a text from Jetairways informing me of the cancellation of the DEL-HKG flight & consequent cancellation of flt 9W 77 from HKG-Del. Because it was less than 24 hours before scheduled departure I was unable to cancel or change the flight through the makemytrip app, on the phone or on the Jet airways app, through Jetairways, airport staff and other methods. Consequently, I was unable to take my connecting flight 9W 811 DEL-BLR on 2nd Aug.

I booked a separate return on the Jet airways app for a full fare price of Rs 25000 & when speaking to jet airways customer service and staff on Aug 3rd received confirmation that I am entitled for a full refund for the cancelled sector HKG-DEL-BLR.

Makeytrip agrees, BUT tells me that Jet airways says that the sector flown is valued at Rs 25000 & the sector not flown is valued at approx. Rs 1000 which is the refund I will get. THIS IS PREPOSTEROUS.

How is the return sector or 50% of the journey valued at less than 1% of the entire purchase. Why is the airline not responsible for replacing the cancelled journey OR I would like a full refund of the new flight ticket that I purchased to replace my return flight.
JET AIRWAYS CUSTOMER SUPPORT or MAKEMYTRIP IS NOT RESPONDING CLEARLY TO QUERIES