[Resolved] Jet Airways — flight cancelled one week prior to departure | |
Highly disappointing Service. I got a sms confirming flight cancellation. Was trying to reach out to Contact Centre for further enquiry and assistance. For almost 3-4 times in a day, my call was kept on hold for more than 30 minutes and ultimately was not received. Jet Airways boasts of high quality service and Customer satisfaction. Unfortunately, I being one of the customers am not able to vouch this. I want to make a point that in most cases when a consumer/end user cancels a ticket - its either non refundable or almost 80% of money is lost. But when Airline is cancelling flights - in such case, unfortunately, we are being refunded with ticket price we paid instead of price at which alternative arrangement would be available to us. I would like to take this to Consumer Forum as this has caused a lot of inconvenience to me and my family and expect Jet to refund the amount equivalent to cost if were to book a ticket at last moment. Was this information helpful? | |
Mar 13, 2019 Complaint marked as Resolved Jet Airways customer support has been notified about the posted complaint. Verified Support Feb 10, 2019 Jet Airways Customer Care's response Dear Mr.Menkavalecha, This has reference to your communication above. Please write to Guest Relations with regard to your travel experience for us to examine the issue Also share with us the ticket /PNR no. or forward the attachment of the ticket of Jet Airways to enable us look into the issue. Yours sincerely, Sheryl Dsouza Guest Relations Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India. [protected]@jetairways.com| www.jetairways.com | |
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Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
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