Jet Airways — Harassment at Check-in Counter

But the service and treatment which I had was really a painful. I was never in my life in such helpless situation.

I was so pissed off at that time and I could not even write the exact treatment in complain letter. I would request you to please read and understand it carefully.

My flight time was at 9:50 and I reached at 8:00 AM morning at Mumbai Airport.

I immediately started for check in at check in counter. Unfortunately, I met a girl at check in counter who was so bad in treatment with the customers.

She did weight of my luggage - my check in luggage was 29.4 Kg. and hand carry luggage was 10.8 Kg along with Laptop bag, I was not carrying anything else other than laptop in my laptop beg.

She said you can-not carry more than 7 Kg including my laptop bag. I said I am not travelling first time. Look at my passport and I would have travelled almost more than 4 times alone in Jet Airways in last one or two years. As per rule I can carry my laptop bag at-least. Then she said sir "you reduce your weight without any argument. I have power of not to get you in to the flight". This type of comment I never expect from Airline carrier for International travel (THIS WAS REALLY HORRIBLE). Then both o[censored]s spoke to duty manager and he said sir you please reduce weight up to 8 Kg. for Hand baggage and proceed fast. Without wasting time, I removed all 5 kg from my check in baggage and shifted some of my clothes of hand baggage in to check in baggage. I went very quick to check in counter and the same girl again made problem to me.

When she did weight of my luggage second time - it was Check in bag 27.4 Kg and Hand carry around 8 Kg. (THIS TIME SHE SHOULD UNDERSTAND AND ALLOW ME)

But she said sir I will not allow you. You please reshuffle your weight. I said Mam in front of you, duty manager said you reduce up to 8 kg, we will allow. She said no rules is only 7 Kg. (Oh my god what the hell is this ?, I am searching duty manager but he also left) In front of her I did reshuffling and immediately I went to another counter by thinking that she is the girls who don't know how to service customer and so I will be helped at another counter. When she saw me there she called at that counter and she said don't allow this guy to board flight. That guy at another counter told me - "time is over and now you can - not go to flight."

THIS WAS TOTAL SHOCK TO ME. SHE JUST TOLD ME TO RESHUFFLE AGAIN AND IN FIVE MINUTE HE SAYING NOW I CAN NOT GO IN FLIGHT ????????

WHAT THE HELL IT WAS ...??????? I REALLY COULD NOT UNDERSTAND WHAT TO DO. I SPOKE TO MY BOSS TO ATTEND THE NEXT DAY MEETING AND I WAS THE ONE WHO WAS GOING TO GIVE PRESENTATION AT MEETING. WHERE I AM SUPPOSE TO GO NOW ????

I SPOKE TO AIRLINE SUPERVISIOR THERE, SHE WAS EVEN NOT READY TO LISTEN ME THEN AFTER FIVE MINUTE, AGAIN ONE GUY CAME AND HE TOO COMPLAINED FOR SAME GIRL SAYING SHE IS NOT REPLYING WELL. I REMEMBER HIS WORD, HE SAID IF SIMILAR GIRL WE FOUND IN DUBAI AIRPORT - PEOPLE WILL SUE ON AIRLINE AND ALSO ON THAT GIRL.

AT AIRPORT THEY ALSO NOT HELPED ME TO BOOK ANOTHER FLIGHT. THEN I MADE REPETEDLY CALL TO OUR TRAVEL AGENT IN INDONESIA AND THEN THEY FINALLY BOOKED MY TICKET AT NIGHT.

I wanted to write detailed mail to higher authority of Jet Airways but I was very busy in last couple of weeks. But I will write at ease to everywhere including Indian Government Aviation Office. I am not destructive guy and I always respect airline of Indian carrier but this time I will try all my best to give review to all website and social networking and will explain my story of harassment which Jet Airways has done and particularly that girl I feel this way I am helping many people who will suffer by choosing to fly in Jet Airways. I will also reduce booking in Jet Airways from all my colleagues.

I know I alone will not be able to impact even inch to such big organization of Jet Airways but many genuine people like us who will suffer will make an impact surely once upon time. (This will be probably a reason why Indian airline can-not make profit). I am professional and very busy guy and still I am motivated to write such big message, itself means how badly I had been treated.