Jet Airways — Horrible Experience on booking flight on Jet Airways... Escalation to Senior Management

Address:

Mumbai City, Maharashtra

Hi: My wife and daughter were travelling from Mumbai-Hyderabad-Kuala Lumpur through Jet Airways Airline PNR NGBUFX, E Ticket 589 [protected] & 589 [protected], Passenger names Ritu Lohia and Muskan Lohia. From Mumbai to Hyderabad- 26 Oct 2014 9W7155 From Hyderabad to Kuala Lumpur on 27 Oct 2014 Flight 9W 4209 From Kuala Lumpur to Mumbai on 05 Nov 2014 Flight 9W 4210, When my wife asked for boarding pass at Mumbai airport, Jet Airways staff said they will give from Mumbai to Hyderabad, and as from Hyderabad to Kuala Lumpur its Malaysian Airways so we will get Boarding pass at Hyderabad Airport (Although flight shown on ticket is Jet Airways 9W4209). Then at Hyderbad Airport, Malaysian Airways staff stated that Flight is overbooked and he cant issue boarding pass as they don't have Ritu Lohia and Muskan Lohia in their system. After struggling with Jet Airways, Malaysian Airways and Make My Trip staffs, she could get Boarding pass. When I called Jet Airways call center through Make My Trip staff, there was one Mr. Shaun & Mr. Harpreet, they were totally non-cooperative, and said Jet Airways is not at all responsible in this case, and Malaysian Airways is responsible to give boarding pass. I asked them, at least they can communicate with Malaysian Airlines to resolve the issue, either on phone or on mail, but he refused. This is giving me very bad impression about Jet Airways as a brand. I did online complain on Jet Airways website, but no response. I said to Mr. Shaun that it is giving me feeling that I will never book and recommend Jet Airways in future, he said, he don't care. Because of such staff, Jet Airways lose brand image. When I am booking Jet Airways flight, it means I am trusting Jet Airways, I am paying money for ticket, I am selecting Jet Airways (This was my fault as per Mr. Shaun's viewpoint). I want Jet's detailed explanation on why this happened. And how can I rely on your service next time, or should I always go to other airlines and stop booking on Jet Airways, and also why should I not complain on other public domain complain forums. If I would be managing this case, to safeguard my company's image, I would have discussed issue with Malaysia Airlines on phone and email to resolve this issue, and made customer happy. But, this type of call centre staff spoiling Jet Airways brand image. response on 7th Nov, stating they will resolve it latest by 29th Nov - BOM/CC/071114/3377449