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Jet Airways — I haven't got refund for cancelled flight

I had booked jetairways tickets pnr no. Kwhgbs, booking id fmnaa3096imfq through via.com. After jet suspended all flights i emailed via.com for refund of tickets on 17th apr'19. I also emailed jetairways. But till date even after two months i have not got my refund. I have also filed consumer complaint no.1323748 on 17th may'19 but no positive response till now.
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