Jet Airways — jet airways 9w 0235 (urgent)

Address:

560103

This is regarding the complain of the passenger flying on flight Jet Airways 9W 0235. My dad is travelling all alone from SFO to Banaglore via Amsterdam. Now we see the flight status as cancelled. And last time I heard from my dad was arounf 2pm India time. And somehow he contacted from one of the co-passenger's mobile for about 30sec and informed no accommodation has been provided and also no hopes of getting the same. And he is not sure about his next flight. When I tried to contact customer care persons, they continuously kept us on hold for almost 1.5hr and finally gave some Amsterdam number which is operational only from Monday to Friday between 10am to 5pm. We are not able to contact my dad and no info. We are really concerned about the hospitality provided by Jet airways and also not being able to contact my father is really a concern . Please provide the further details and also help in contacting my father.

And the worst part was the customer care representative's rude behavior (named Mishra). He kept us on call and finally says he has helped me a lot and that's the best he could help. Not sure what type of help he provided, I'm wondering if he helped me by keeping busy in front of the phone for 1.5hrs and also talking to me rudely and providing a wrong contact number (which we could find on google ).

Please help us in contacting my father and also provide him the next available flight to Bangalore.