[Resolved]  Jet Airways — jp miles not credited

Address:

110070

Please note that travel on Delhi - Singapore sector dated 15 May 2018 was booked in Economy class but we have paid extra Rs. 26, 000 for each ticket on the Airport itself for business class. Nobody told at that time that this was an upgrade and credits will only get added according to the purchased Base Fare.

We have made so many calls to your customer care support for adding the correct amount of JP Miles on the account and it is very disappointing to receive such a response from your customer care executive that "We don't have any policy for adding JP Miles on the account as it was upgraded on the same day of travel". Credits (JP Miles) should have added according to the Business Class. But on our account, the credits have added for Economy Class only which was the base fare.

It seems that you are holding the customers to ransom. This is quite atrocious ETHICS IS COMPLETELY MISSING HERE!!! You should have cleared all your companies Terms & Conditions to your valuable and loyal customers before the time of purchasing those tickets. When consumers pay for tickets they are spending money, how can their benefits or rewards be taken back and Miles are not credited to his name/account?

I would also like to give the feedback that it is very cumbersome & painstaking to keep a track with you guys. We customers feel cheated since you have only credited the account according to the Economy Class. You are kindly requested again to take it on priority & get the correct amount of miles credited to the account.