Jet Airways — lost of my baggage

Address:

New Delhi, Delhi

Mr. Naresh Goyal Ji & Team Jet Airways Mumbai Sub: Careless staff in Jet Airways at Delhi & Srinagar Baggage Ref.No: SXR9W10238 Respected Sir, Respectfully I Beg to state that I have booked a flight for my son ( 15 years but he is short size)to srinagar on 22.Feb.2015 in 9W 603...as usual I drop them at Delhi Airport & waiting for him to get the Boarding pass but some of jet airways staff refuse to give them Boarding pass & ask me to pay more Rs 1973 extra charges because my son is small kid & jet airways provide staff till my son enter in plan... I think all is Ok & I leave the Airport after approx 15 km passing I received a call from from lady from jet airways that your sons baggage went to other plane please don't worry you will get it next day... i say Ok... I call my family in srinagar & they bring the cloths approx Rs 5400/= because you know that kashmir is cold this time... & it is necessary to get the cloths... From 22.Feb.2015 till today I called the Jet airways in Delhi-Mumbai & Srinagar.. But I am not getting respond from your staff.. every time they say will check & get back to you...some time they are not Pick the phone.. yesterday I called SHIJI & she say within 12 hours you get the baggage & today she is not pick the phone... this is the service of jet airways... I think the staff of jet airways is very careless.. Now I am requesting you to kindly look in this matter personally ... as I have important things inside the suite case like pashmina shawls..one Gold chaine... 2 imported watches.. 6 Banaras ladies suite...3 samsung mobiles...4 imported sweaters... and clothes of my son & other small valuable things for my family members... all these are very very important for me... I hope you will look in this matter personally & take action urgent basis... Thanks for co-operation Yours sincerely N.Ahmed father of Mohamed Roohan Ph.[protected] & [protected]