[Resolved] Jet Airways — money deducted from bank, but no ticket issued

 
2 Reviews
India
 Dr. Kadam on Feb 1, 2019
Tried to book a ticket for flight 9w858 using jet airways mobile phone app. Payment gateway deducted rs. 5699 as price of ticket. However no ticket was ever issued. Airline has not refunded the money either. The payment gateway citrus wrote "your transaction ol[protected] processed on[protected] for rs. 5699/- is a successful transaction." and asked me to contact jet airways. However airline has not refunded any money for the ticket that was never issued.

Complaint marked as Resolved Mar 9, 2019

Complaint Status


[Feb 01, 2019] Jet Airways customer support has been notified about the posted complaint.
Verified Support
Jet Airways Customer Care's response, Feb 05, 2019
Dear Mam/Sir,


Thank you for your email and contacting Jet Airways.

Please write to our eCommerce Team on their mail id [email protected], who will liaise with you on the said issue and revert to you shortly.

May we request you to please bear with us till such time.

Sincerely,

Sheryl Dsouza
Guest Relations

Jet Airways (India) Ltd. | Kaledonia, 4th floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
| www.jetairways.com
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I have booked 9:25pm flight bangalore to mumbai 10th march2019.
Initially money got deducted and ticket not generated.
I booked the same ticket again repeating the exercise.
But I wonder whether the initial transaction will be refunded?

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    8%
    Complaints
    2402
    Pending
    0
    Resolved
    199
    location
    Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
    Jet Airways - money deducted from bank, but no ticket issued