[Resolved] Jet Airways — money deducted from bank, but no ticket issued | |
Tried to book a ticket for flight 9w858 using jet airways mobile phone app. Payment gateway deducted rs. 5699 as price of ticket. However no ticket was ever issued. Airline has not refunded the money either. The payment gateway citrus wrote "your transaction ol[protected] processed on[protected] for rs. 5699/- is a successful transaction." and asked me to contact jet airways. However airline has not refunded any money for the ticket that was never issued. Was this information helpful? | |
Mar 9, 2019 Complaint marked as Resolved Jet Airways customer support has been notified about the posted complaint. Verified Support Feb 05, 2019 Jet Airways Customer Care's response Dear Mam/Sir, Thank you for your email and contacting Jet Airways. Please write to our eCommerce Team on their mail id [protected]@jetairways.com, who will liaise with you on the said issue and revert to you shortly. May we request you to please bear with us till such time. Sincerely, Sheryl Dsouza Guest Relations Jet Airways (India) Ltd. | Kaledonia, 4th floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India. | www.jetairways.com | |
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Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
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Initially money got deducted and ticket not generated.
I booked the same ticket again repeating the exercise.
But I wonder whether the initial transaction will be refunded?