Jet Airways — mother and infant deboarded from flight,

Address:

Jaipur, Rajasthan, 302021

Passenger Details:
Natasha Baid (PNR: FJYREB)
Jisha Baid (PNR: FJYREB) Infant

I, Natasha Baid with my 1 year 9 months old daughter, was supposed to travel
6th August from chandigarh to jaipur with your airlines having the flight no 9W 2163
Actual Ticket Attached bought via MakeMyTrip

But due to your unpreparedness and lack of responsibility I was forced out of the airplane with my daughter after having checked in and taken my seat in the airplane, making me face a harrowing situation leaving me stranded at the airport with little help from your ground staff.

Initially I was coerced into being taken out of the aircraft by saying that the supervisor wanted to have a word with me, Despite resisting i was asked Again and again to move out of the aircraft to have a word with the supervisor and as soon as that happened I was told that I could not fly today due to lack of seat belts for infants. Contradictory statements were made by your officials with some citing the reason to be lack of oxygen masks.

It is very very hard to believe an international airline of your stature to behave in such unprofessional manner.

Despite knowing the number of infants who were supposed to travel on the airplane Proper arrangements were not made for their security and due to your lack of preparations I had to suffer. I was told to wait for half an hour at your counter presenting a callous attitude and poor customer facing policies.

I was offered no written reasons for being deplaned despite being ask to present one repeatedly, this shows your lack of taking ownership to your mistakes and faults.

In our opinion you sold last minute tickets at high prices and could not find a better reason to take out single/group passengers hence took out two ladies with infants
to mark it as technical issue.

Kindly provide me with your response citing the reasons for deplaning me and my child so that I can take proper legal recourse against the harassment, Emotional, Mental and Physical caused to me. I would like to inform you that you have been of huge inconvenience to me and my child, and your airline would be my last preference to travel with given such a horrible experience.
Regards

Natasha Baid