Jet Airways — no resolution provided

Address:

Ahmedabad, Gujarat, 380058

I had submitted the complaint on 13 may. It was closed without any resolution and my concern.

Please find the issue i mentioned earlier.
I m marking mails to jet airways but they are not even bother to reply.

I had a flight on 13th may early morning with ticket no 589-[protected] and 589-[protected]. Departure time was at 5.55 am, i reached at 5.30 am.
The person at the counter said flight has already departed. I requested the person over the counter to just consider my request to board me on flight as it was important. But instead of trying to help me he bluntly refused and asked to book another ticket from the counter. Sometimes we should see whether the person requesting is genuine or not.

I rushed to the booking counter as it was very urgent. The staff sitting over there was not aware about the next flight and directed me to vistara counter to book flight as per them there was no other flight at that moment. She did not even check the schedule of flights.
When i requested her to help me to board the same flight she too refused and asked to speak to the other person. I requested her to help me to talk to the concern person as they must be aware of internal staff.
But it was in vein she did not even tried and refused.
If ou check my records i never missed any flight, it was first time i was just reached 25 min before the departure.

I didnt see even an attempt of effort made to help me.

I was regretting for my flight booking through jet airways.

It was y daughter's birthday and i wanted to reach early to utilize her day fully but because of jet airways staff i wasted 5 hours from her special day.

I want an action against the staff.
Very upsetting experience