Jet Airways — non refundable for cost of cancelled ticket

Address:

QTR NO.31/TYPE 3, GC CRPF PINJORE, Panchkula, Haryana, 134104

I booked a ticket for our journey from chandigarh to mumbai for the date of journey on 17/03/2019 via official site of jet airways on 10/02/2019 vide pnr no. Srcsry (Eticket #[protected] and[protected] at a cost of rs.14, 924/- in the flight no.9w 430 (.) but the same flight had been cancelled one week before the date of journey and the cost of booked ticket did not return by the authorities of jet airways till date. I called the jet airways in their c/care no.[protected] more than 04 times and they assured for refund the amount. But still not yet refunded the same. Kindly intervene the matter being a request of a citizen.