Jet Airways — not allowed me into board me first and misbehaved

Address:

New Delhi, Delhi

Dear ma'am/sir,

I had booked delhi to mumbai air ticket from jet airways for 12th aug. I had already done web check-in but then also jet assistant didnt allowed me to fly.
Ticket timing was 8 am, i was in waiting queue but when 25mins left then rushed to counter and asked them that my flight is after 25 mins so can i go to boarding gate now because i already done webchekin but flight attendent ms neetu said "madam your flight is missed, now u cant go to boarding gate, i said 25 mins are remaining so i think i can go" but she didnt allowed me to go and started shouting.

She promised me that you can go from next flight which is at 10:15 am, you can go by paying the difference amount. Although it never happend that i need to pay anything, if such incidents happen then airlines give free ticket in next flight. But i was ready to pay because, my ride was urgent. But when i visited to jet reservation counter, your executive said "why you asked to those attendents, they always do like this. You should run to boarding gate." then i again came back to counter and requested them to let me go but then that girl me neetu started misbehaving. She was behaving like she is paying my ticket money or i am asking him to let me go without ticket!!!

There was no announcement made by jet, it was not happened with me only, there were several people who were there before 2 hours but they also not allowed boarding by ms neetu. She dont have manner to talk.

It was really rediculous, the was jet attendent neetu reacted was veryu bad.
How can you people do like this, i have booked ticket 1 month ago, i had done web checkin then also not allowed to board. And the greatest thing was that she (Neetu) write my entry time 7:50 am in her database. Which is totaly wrong.

Even my ticket was also not refunded and pressurised me to take new ticket worth rs 6000. And because my ride was urgent so i had buy new ticket from indigo in 6000 rs. And really indigo is much much better then jet! Pls look into this and refund my ticket amount. As i didnt allowed to travel.

I and my family is a frequent flyer for domestic and international trips, but now i will never use jet airways and never recommand anybody for the same. Its really horrible experience.

I am requesting to refund my ticket and difference of another ticket.