Jet Airways — Not allowed to board the flight even with valid document due to ignorance of the staff

Address:	New Delhi, Delhi
Website:	www.jetairways.com

On 15th Feb 2016, I had my flight booked from Delhi to Vienna via London. Normally, to transit thru london Indian passport holders need special transit visa. But since I am working for International Atomic Energy Agency (IAEA), employees of which are exempted from the visa I did not have the transit visa.

When I told the personnel at the Delhi airport about the exemption and shared my legitimation card (issued by IAEA) they refused to accept it as a valid document, kept me waiting for more than an hour and then said I need to reroute the journey. Finally they DID NOT allow me to board the flight neither they reschedule the flight via a different route.

That put me in deep trouble as I had to reach Vienna by 16th Morning. Finally I had to buy ticket from another airline and had to wait the entire night at the airport.

I want Jet Airways aplogise and compensate me as the entire harassment and the extra money that I had to pay to come back to Vienna was due to ignorance of jet staff.

Please contact me for all the valid documents that I had.

Please get back to me within 2 days before I escalate it further. I am an employee of one of the United Nations organization and I will take it to very high if I do not receive an apology and due compensation on time.