[Resolved]  Jet Airways — Over Booking Flight Issue

Address:

New Delhi, Delhi

Hi I have booked my jet airways flight from Delhi to Patna on 13th January 2015. When i reach at the counter to collect my boarding pass they said that flight is over booked and they can't issue me boarding pass. Although it is Jet Airways mistake not to inform me in advance or take any responsibility. When I request them that I am going for my business trip and cant miss this flight then the lady give me stand by boarding pass if anyone will no show at the entry gate. Flight got delayed for 2 hours due to fog in Patna. Boarding was supposed to start at 11:15 and it start at 01:15. After waiting for 2 hours Jet Airways didnt take initatives to arrange some tea coffee or any sort of eatables for us. So finally everybody board the flight and then staff told me that they will make an arrangement for me in another flight which is Air India at 3 pm. I have got compensate money of Rs. 3000. I told them to arrange lunch for me as I am waiting from more then 2 hours and my Air India flight will be at 3 pm (which is again delayed as aircraft has not reached yet and it is already 2:50 pm right now) and I am gona reach Patna between 4:30 - 5 pm. Staff refused to arrange food for me. I mean it is not my fault to reach airport on time and not get my confirmed boarding pass. Jet Airways staff didnt have responsibility to arrange some food for me. Its not like I cant pay and eat. The question here is that it is Jet Airways fault. I need answer for this. Our company is a frequent flyer of Jet Airways not airline is treating us like this. I was accompaning my boss who came from Sydney to attend meeting in Patna and I am not able to take that flight and she went alone to Patna. Waste of whole day, my work and time. If there is any responsible person in Jet Airways I will be looking forward the revert for this complaint. Really shocking with the treatment of Jet Airways. Shivika Sharma [protected]