[Resolved] Jet Airways — overbooking denied boarding | |||
Today 7th feb 2019 i had to board a jet airways flight 9w - 369 from delhi. This flight departs at 16.35 hrs. I reached airport at 1500 hrs. On reaching boarding counter i was denied boarding. Reason overbooking. They could not adjust me in next flight and gave a flight #363 which is at 2155 hrs. Now i am waiting for that flight. They have given compensation which is ok but what about the planned activities that any individual plans for. Now i will reach at 12 midnight if everything is fine. Frankly overbooking kinda thing exists many o[censored]s do not even know. If there are fixed number of seats then why overbooking is allowed. Even if it allowed and legal then what about intimation to passengers. Why cant the airline inform the passengers. Waiting at the airport for 6 hours is a non sense thing. Was this information helpful? | |||
Mar 21, 2019 Complaint marked as Resolved Jet Airways customer support has been notified about the posted complaint. Verified Support Feb 12, 2019 Jet Airways Customer Care's response Dear Mr. Bardhan, This has reference to your communication above. Please write to Guest Relations with regard to your travel experience for us to examine the issue Also share with us the ticket /PNR no. or forward the attachment of the ticket of Jet Airways to enable us look into the issue. Yours sincerely, Sheryl Dsouza Guest Relations Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India. [protected]@jetairways.com| www.jetairways.com | |||
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