Jet Airways — overcharging of my excess baggage on my travel from coimbatore to chennai on 21/4/2018

Address:

Chennai, Tamil Nadu, 600020

I am a frequent traveller of jet airways and jet had been my preferred airlines always for years till date.

I travelled by 9w764 from coimbatore to chennai on saturday the 21 st of april 2018 which took off from coimbatore at 12/30 noon to reach chennai at around 1/30 pm

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I am allowed 15 kgs by check in luggage and 5 kgs by cabin luggage as per the airticket.

The total luggage i carried weighed 40 kgs and i was charged
Rs 10000/- only as excess baggage deducting the allowable 15 kgs limit of check in luggage @ rs 400/- per kg for the excess 25 kgs.

But i told your staff at coimbatore airport that since i am not carrying any cabin luggage, i must be charged only for an excess of 20 kgs and not 25 kgs, to which your staff did not agree and started argueing with me and abused me not minding that i am a senior citizen with high bp and sugar levels. Because of my age and health conditions, i was not able to argue much and i paid the demanded amount of rs 10000/-only and boarded the flight.

I hereby demand the entire excess luggage amount of rs 10000/- only be refunded back to me for the unruly behavior of your staff at coimbatore airport unmindful of my senior citizen status as well my severe health conditions.

My name is a. N. Bhaskar residing at citadel rock, 9/19, fourth main road, opposite ttk hospital, indiranagar, adyar, chennai -600020. My phone numbers are[protected] and[protected]. I am available on [protected]@gmail.com

I hope my grievance will be redressed immediately.

— a n bhaskar