Jet Airways — Purposeful delay for check-in

Address:

Bangalore, Karnataka, 560027

I had booked 8 tickets vide booking ref no TNIWTC from Delhi to Bangalore on the 4th of May, 2017. The flight was rescheduled to take off at 9.40 P.M.
We reached the Airport well within time, my son and my brother with the entire luggage proceeded to the check-in counter at 8.50P.M., there were two counters, but one was empty. The two ladies Ms. Neha and Neera were preoccupied one talking to some gentleman away from the counter and the other was supposed to have gone to the washroom. The gentleman at the other counter was busy, all of them wasted as much time as possible and finally, at 8.55 P.M, we were told that the check-in time is over. In spite off all this I went to the Senior CSC Ms Sharanjeet, and requested her that in spite of coming in time, we are told that check in time is over, “Madam please do something, we are 8 o[censored]s, with one small baby, one pregnant lady and a heart patient”, she was very adamant and told us she can’t do anything. I told her at least call your senior I will talk to her, they pretended to call and wasted as much time as possible, finally, at 9.30 their senior supervisor came only to tell us it is too late now, I can’t do anything.

At that point of time, all o[censored]s had to run around looking for alternate tickets, we could get the 6.10 A.M flight by Air India. The whole night we had to sit in the Airport with the small child, a pregnant lady, and a heart patient, the mental torture and agony we have faced is unimaginable plus we had to shell down three times the fare we had booked earlier and not to mention the expensive food and beverages at the Airport. We feel our time was wasted purposely as our seats may have been allotted to accommodate others.