[Resolved]  Jet Airways — Refund not there and customer name is not changing

Address:	Mumbai City, Maharashtra, 400053
Website:	jetairways.com

Dear team,

I have done booking from dehradoon to vadodara on 29th october.
Pnr is wdgnup in name of kamal drolia. (Which was supposed to be in name of shivangi drolia) there was mistake done on make my trip app and name chosen something else.

The pnr for your jet airways flt 9w702 for dehradun-mumbai on 29 oct 16 at 14:45 hrs is wdgnup.

I am frequent flyer member also. I wanted to change the name of the customer and the company is not changing and also not refunding.

When i made the online name correction via jetairways online by paying 1250 amount the amount was processed acknowledging that name will change.

Later they are saying they will not change the name and also not refund my ticket amount as it is done through agent i. E make my trip. They should have not accepted the payment at first through online.

If the ticket is made through website directly then they would have refunded as it is done through agent they are not refunding and nor changing the name of the customer. They are saying have to pay the losses and make new flight ticket.

This is fraudulent activities of the way of making money from the customer. The ticket was made at 12 midnight and immediately in 15 minutes i had asked for name change as there was name typed wrong after processing the payment.

No customer will be so stupid to make non refundable flight and call in minutes and ask for changes in the flight.

We are 7 members having frequent flyer and our travel thru jet is more often.

Also had word with make my trip until the airlines doesnt pay the value it is not in their hands or cant make name change.

I dont expect to bear losses of 8k for this rules of yours which is not helping customers.


Regards,
Akriti drolia
[protected]