[Resolved]  Jet Airways — refund of cancelled tickets to doha

I had booked ticket to doha for 16th oct 2018 for 3 persons. I reached the counter at about 4 pm. Some promotion was going on for an upgrade. I gave my passport to the concerned for the upgrade. On looking to my passport the gentleman told me that my passport was having an ecr stamp and you will not get visa on arrival and you will not be issued boarding. He helped me out by sending me to the counter to cancel the tickets. I had no option. The lady at the counter told me that the tickets have been cancelled and the refund will be sent to the account from which the tickets have been issued. As the tickets was done by my travel agent, i informed him about the same. Long time has passed but the money is yet to come. Kindly help me out. Pnr ndc9mz. Jet airways flight no.9w-554 and 9w-553
Vishal wadhwani