Jet Airways — Refusal to Refund of ticket cost inspite of change in schedule of the flight

Address:

Kolkata, West Bengal

I had booked a air ticket with Jet Airways. I got the following mail =================================================== Dear Guest, This refers to your online booking on www.jetairways.com with booking reference (PNR) – JPVKRO Please note regarding Schedule / Route change : Flight No Date Sector DEP ARR 0624 07NOV CCUBOM 1045 1350 Your reservation has been updated accordingly .The revised timings are as below: Flight Nbr Date From/To Status Dep Arr 9W630 07NOV CCUBOM HK 1135 1430 We regret the inconvenience on account of this change and appreciate your understanding. =================================================== I had called the help line and the reply said that no refund would be possible as the delay is only 50 min. They further said that it is a policy of the airline that if the delay is less than 1 hour no refund is due. I am travelling with my old parents and had booked the flight accordingly. The airline has deliberately kept a rescheduled time of just below 1 hour to take refuge under the police hidden under their terms and conditions which is not expressively given in the ticket. I have a connecting flight and the situation is that either I miss the flight or spend extra to book another ticket with another airline. I am aggreived by the above instance and have been left at the mercy of big airline gaint which is playing tricks. I demand justice from the forum.