[Resolved] Jet Airways — regarding loss of baggage

 
3 Reviews
Chennai, Tamil Nadu, India
 ramamoorthy v r on Jun 13, 2018
We ramamoorthy and jayasree were booked tickets from chennai to portland usa on 8th june 2018, flight was delayed by 3 hours and left by 3.50 am, due to which the connecting flight could not be caught. By air france took flight to seqatle, and to portland. The baggage were not shifted to air france by the jet airways crew. Out of three only two received on 10th june at portland. The third baggage is yet to come. Still the delta airways not yet traced the baggage. We have requested jet airways to change the tag at chennai to shift via seatle to portland. But the adamant staff not accepted our request to change the tag. Now the third baggage has not come to ys. What is the compensation you are going to give for the last baggage. We not only list the bag, but also gave mental stress and agony to the senior citizen. Is it the way of handling your customers, that too a senior citizen. How you will compensate us for this financial loss, our hard earned money for the luggage is lost. You give compensation of rs. Two lacs for us.

Complaint marked as Resolved Jul 27, 2018

Complaint Status


[Jun 13, 2018] Jet Airways customer support has been notified about the posted complaint.
Verified Support
Jet Airways Customer Care's response, Jun 26, 2018
Dear Guest,

Thank you for sharing your experience with regard to your travel on Jet Airways.

Would request you to please write to [protected]@jetairways.com with your PNR/Ticket details.

Regards
Guest Relations
Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai
400 069 | India.
Working Hours: Mon-Fri[protected]hrs
[protected]@jetairways.com | www.jetairways.com
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Comments

I am travaling in jet airways the date of june 13 2018 from dammam to calicut i had three baggage that all bare code am attaching here ' please kindly help me to get my belongings as soon as possible thank you

The coordination between Air lines is very poor and this is causing a very negative impact to customers/passengers. I am expecting a good healthy holistic customer experience.

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    Jet Airways - regarding loss of baggage