[Resolved]  Jet Airways — Regarding luggage

I was travelling from goa to raipur on 8 th jan2015. My luggage was excess than the allowed weight around 10 kg. As i request the ticketing staff to consider as i am travelling with my wife and 7 month old child and due to cold weather in raipur the weight of my luggage increased. The ticketing staff did not consider my problem insteadof they charged me for 20 kg around rs 6000 saying that i can not carry hand bag as flight is going full . This is the third time i face problem with jet airways it seems like the staff are keen to charge. Before that i travelled with indigo they understand my problem very friendly way and considered it.