[Resolved] Jet Airways — stranded for four days just to get my checked in bag. | |||||
I travelled from MUM to LKO via delhi on 3/7 by 9W307 & 9W366. i didn't get my checked in bag at LKO, though i was not informed about any objectionable item in the bag. i gave carte blanc authorisation to remove that item, if any and please send the bag at Delhi where i was scheduled to travel on 4/7 from LKO by 9W750 and had some urgent meeting with clients which sadly couldn't be materialised because documents were lying in the bag and i was denied its access for 3 more days. on 6/7 night i was informed on mobile that my bag reached at LKO in spite of my clear request to Miss PUJA at lucknow that i want the bag at Delhi because of my impending engagements.Then i requested them to see that i get the bag now at Patna on 7/7 because i was scheduled to travel from Del to Patna on 7/7.Sadly and very poorly on the part of JET airways team, neither i got the bag at patna on 7/7 but i am still waiting that bag for four days inspite of many communication by me and its staff Miss Lavani at Patna airport.i believe the airlines has changed its Business Philosophy to " keep the bottom line swelling up, tyranny to passengers notwithstanding."If such can be experience of a blue plus previleged customer, anybody can imagine about the ordinary customer of this airlines. Was this information helpful? | |||||
Aug 11, 2018 Complaint marked as Resolved Jet Airways customer support has been notified about the posted complaint. Verified Support Jul 11, 2018 Jet Airways Customer Care's response Dear Guest, Thank you for sharing the experience with regard to your travel on Jet Airways. Would request you to please write to [protected]@jetairways.com with your PNR/Ticket details. Regards Guest Relations Jet Airways (India) Ltd. | Kaledonia, 4th floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India. Working Hours: Mon-Fri[protected]hrs [protected]@jetairways.com | www.jetairways.com | |||||
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Siroya Centre, Sahar Airport Road, Andheri, Maharashtra, India - 400099
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Trip booking detail is
Name – Mr. Mulchand Sidhwani
Travel Date - 02.07.2018
From Mumbai - Ahmedabad
PNR No. – XLDGUG,
Flight No. – 9W637
journey date – 02.07.2018.
Company Name – Automat Industries,
GSTIN – 24AEBPP4548K1ZB