Jet Airways — strange behavior from staff.

We took a connection flight from bhuj to dubai. Booking i’d :1487404.
I am traveling with my cousin and she got a new job and she has her e visa with her.
When we reach mumbai the emigration department is not letting us to go they are saying that ur passport is ecr and they have offloaded from the flight i can’t leave her along in mumbai so that i did self offload from the flight now the air line give back the ticket to mumbai to bhuj but what about the ticket to dubai? While i was requesting pls rebook the ticket to dubai instead of going back to bhuj if you want i will pay extra for the rebooking charges they where very bad with me there were client care supervisors in mumbai airport in international section (K) saradha and monica i never expect anything from jet airways staff she was telling do it whatever you can and we have proof how the staff behave to us if you didn’t take any action i will file a case. Offloaded flight number is 9w05580. We didn’t travel on this flight.

My concern is why jet airways staff didn’t stop her from the bigining (Bhuj)
Contact number:roaming is not working at the moment:[protected] if not available what’s up me in the same number.
Email is is:cc. [protected]@yahoo.co.in.