Jet Airways — sub: compensation for the monetary losses suffered and stress and mental trauma caused to me and my family by jet airways.

 
1 Review
Hyderabad, Hyderabad District, Andhra Pradesh, India
 jayaramiyer on Feb 14, 2019
Date:12.02.19
To
The CEO/Director/Manager
Operations
JetAirways

Sir,
Sub: Compensation for the monetary losses suffered and stress and mental trauma caused to me and my family by JetAirways.
I am a retired Defence Scientist from Hyderabad. I and my family had planned a pilgrimage to the temples in coastal Karnataka from 17-02-19 to 26-02-19. My relatives (6 nos) in Delhi particularly my mother Parvathi Ramaswamy aged 90 desired join me. Accordingly their ticket was booked by 9W-848 for 17-Feb-19 (Delhi to Mangalore) on 15-Jan-2019. Their return ticket from Mangalore to Delhi was booked for 26-Feb-2019 by 9W-763 on 16-Jan-2019. The onward and return tickets was done in JetAirways. The return ticket was booked by 9W-763 only after JetAirways confirmed the onward flight.The bookings were done one month in advance.
Why I chose JetAirways was because it was a nonstop flight leaving Delhi at 1105 hrs and reaching Mangalore at 1330hrs. The flight timing was convenient because it was a direct flight and moreover convenient to my mother (90 years & with physical disability) and my nephew who is mentally challenged. More over JetAirways in their website advertises to plan a travel with them and enjoy the JetExperience.
After JetAirways confirmed the tickets on the above mentioned dates I finalized my trip to Mangalore and paid the travels Rs1, 86, 000 (all costs included) on 31-Jan-2019 for the entire trip after agreeing to all terms and conditions of the travel agency. The trip was well planned
On 08-Feb-2019 my brother in-law (Shri OK Sharma, senior citizen) also a passenger in 9W-848 got a message from JetAirways that their flight 9W-948 has been cancelled for operational reasons thus dropping a bombshell. My family underwent mental trauma and stress as Rs1, 86000/- had already been paid to the travels. My sister Lakshmi Sharma (senior citizen) also a passenger in 9W-848 developed health problems and is taking treatment in Metro Hospital, Noida. I got a firsthand idea of JetExperience after planning a travel with them.
How can operational reasons be an excuse for cancelling a flight 10 days in advance. If technical snag or weather conditions or a bird hit was the reason how could that be predicted 10 days before the actual date of flight. Flight 9W-848 could have been easily rescheduled on that day. 10 days was more than sufficient for that.
It is due to the fault (unprofessional, irresponsible, and do not care attitude towards the passengers) of JetAirways in not rescheduling their flight and also because no other direct flight was available on that day my family had to abandon their trip to Mangalore leaving all of us high & dry and heavy of heart and in a state of despondency and trauma. All other flights on that day were one/two/three stop flights with long layoffs at various airports. Certainly my 90 year old mother could not have travelled.
If you do not reach your destination how will you come back from there?. Consequently the return trip on[protected] had to be cancelled by us. God alone knows whether the Mangalore to Delhi flight would have been cancelled by JetAirways as their flight schedules have become unpredictable due to their whim & fancy.
You may please verify any details of the passengers for your satisfication. Copies of the relevant tickets are attached.
I expect compensation for the monetary losses suffered and stress and mental trauma caused to me and my family for which JetAirways alone is responsible. Depending on your ethics and the reply I get I will plan the next course of action.

From:
Jayaraman Iyer
M:[protected]
e-mail:[email protected]
Hyderabad
Date:12.02.19
To
The CEO/Director/Manager
Operations
JetAirways

Sir,
Sub: Compensation for the monetary losses suffered and stress and mental trauma caused to me and my family by JetAirways.
I am a retired Defence Scientist from Hyderabad. I and my family had planned a pilgrimage to the temples in coastal Karnataka from 17-02-19 to 26-02-19. My relatives (6 nos) in Delhi particularly my mother Parvathi Ramaswamy aged 90 desired join me. Accordingly their ticket was booked by 9W-848 for 17-Feb-19 (Delhi to Mangalore) on 15-Jan-2019. Their return ticket from Mangalore to Delhi was booked for 26-Feb-2019 by 9W-763 on 16-Jan-2019. The onward and return tickets was done in JetAirways. The return ticket was booked by 9W-763 only after JetAirways confirmed the onward flight.The bookings were done one month in advance.
Why I chose JetAirways was because it was a nonstop flight leaving Delhi at 1105 hrs and reaching Mangalore at 1330hrs. The flight timing was convenient because it was a direct flight and moreover convenient to my mother (90 years & with physical disability) and my nephew who is mentally challenged. More over JetAirways in their website advertises to plan a travel with them and enjoy the JetExperience.
After JetAirways confirmed the tickets on the above mentioned dates I finalized my trip to Mangalore and paid the travels Rs1, 86, 000 (all costs included) on 31-Jan-2019 for the entire trip after agreeing to all terms and conditions of the travel agency. The trip was well planned
On 08-Feb-2019 my brother in-law (Shri OK Sharma, senior citizen) also a passenger in 9W-848 got a message from JetAirways that their flight 9W-948 has been cancelled for operational reasons thus dropping a bombshell. My family underwent mental trauma and stress as Rs1, 86000/- had already been paid to the travels. My sister Lakshmi Sharma (senior citizen) also a passenger in 9W-848 developed health problems and is taking treatment in Metro Hospital, Noida. I got a firsthand idea of JetExperience after planning a travel with them.
How can operational reasons be an excuse for cancelling a flight 10 days in advance. If technical snag or weather conditions or a bird hit was the reason how could that be predicted 10 days before the actual date of flight. Flight 9W-848 could have been easily rescheduled on that day. 10 days was more than sufficient for that.
It is due to the fault (unprofessional, irresponsible, and do not care attitude towards the passengers) of JetAirways in not rescheduling their flight and also because no other direct flight was available on that day my family had to abandon their trip to Mangalore leaving all of us high & dry and heavy of heart and in a state of despondency and trauma. All other flights on that day were one/two/three stop flights with long layoffs at various airports. Certainly my 90 year old mother could not have travelled.
If you do not reach your destination how will you come back from there?. Consequently the return trip on[protected] had to be cancelled by us. God alone knows whether the Mangalore to Delhi flight would have been cancelled by JetAirways as their flight schedules have become unpredictable due to their whim & fancy.
You may please verify any details of the passengers for your satisfication. Copies of the relevant tickets are attached.
I expect compensation for the monetary losses suffered and stress and mental trauma caused to me and my family for which JetAirways alone is responsible. Depending on your ethics and the reply I get I will plan the next course of action.

From:
Jayaraman Iyer
M:[protected]
e-mail:[email protected]
Hyderabad

Date:12.02.19
To
The CEO/Director/Manager
Operations
JetAirways

Sir,
Sub: Compensation for the monetary losses suffered and stress and mental trauma caused to me and my family by JetAirways.
I am a retired Defence Scientist from Hyderabad. I and my family had planned a pilgrimage to the temples in coastal Karnataka from 17-02-19 to 26-02-19. My relatives (6 nos) in Delhi particularly my mother Parvathi Ramaswamy aged 90 desired join me. Accordingly their ticket was booked by 9W-848 for 17-Feb-19 (Delhi to Mangalore) on 15-Jan-2019. Their return ticket from Mangalore to Delhi was booked for 26-Feb-2019 by 9W-763 on 16-Jan-2019. The onward and return tickets was done in JetAirways. The return ticket was booked by 9W-763 only after JetAirways confirmed the onward flight.The bookings were done one month in advance.
Why I chose JetAirways was because it was a nonstop flight leaving Delhi at 1105 hrs and reaching Mangalore at 1330hrs. The flight timing was convenient because it was a direct flight and moreover convenient to my mother (90 years & with physical disability) and my nephew who is mentally challenged. More over JetAirways in their website advertises to plan a travel with them and enjoy the JetExperience.
After JetAirways confirmed the tickets on the above mentioned dates I finalized my trip to Mangalore and paid the travels Rs1, 86, 000 (all costs included) on 31-Jan-2019 for the entire trip after agreeing to all terms and conditions of the travel agency. The trip was well planned
On 08-Feb-2019 my brother in-law (Shri OK Sharma, senior citizen) also a passenger in 9W-848 got a message from JetAirways that their flight 9W-948 has been cancelled for operational reasons thus dropping a bombshell. My family underwent mental trauma and stress as Rs1, 86000/- had already been paid to the travels. My sister Lakshmi Sharma (senior citizen) also a passenger in 9W-848 developed health problems and is taking treatment in Metro Hospital, Noida. I got a firsthand idea of JetExperience after planning a travel with them.
How can operational reasons be an excuse for cancelling a flight 10 days in advance. If technical snag or weather conditions or a bird hit was the reason how could that be predicted 10 days before the actual date of flight. Flight 9W-848 could have been easily rescheduled on that day. 10 days was more than sufficient for that.
It is due to the fault (unprofessional, irresponsible, and do not care attitude towards the passengers) of JetAirways in not rescheduling their flight and also because no other direct flight was available on that day my family had to abandon their trip to Mangalore leaving all of us high & dry and heavy of heart and in a state of despondency and trauma. All other flights on that day were one/two/three stop flights with long layoffs at various airports. Certainly my 90 year old mother could not have travelled.
If you do not reach your destination how will you come back from there?. Consequently the return trip on[protected] had to be cancelled by us. God alone knows whether the Mangalore to Delhi flight would have been cancelled by JetAirways as their flight schedules have become unpredictable due to their whim & fancy.
You may please verify any details of the passengers for your satisfication. Copies of the relevant tickets are attached.
I expect compensation for the monetary losses suffered and stress and mental trauma caused to me and my family for which JetAirways alone is responsible. Depending on your ethics and the reply I get I will plan the next course of action.

From:
Jayaraman Iyer
M:[protected]
e-mail:[email protected]
Hyderabad

Complaint Status


[Feb 15, 2019] Jet Airways customer support has been notified about the posted complaint.
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    Jet Airways - sub: compensation for the monetary losses suffered and stress and mental trauma caused to me and my family by jet airways.