Jet Airways — Terrible customer service

Address:

Bangalore, Karnataka

Hello Managers, ATTN "Top management " of Jet Airways. I booked a ticket on13 July at 23:27 for 3817 INR, booking reference # LLMCRO and it was a cash on delivery. I got a call today at 11:00 A.M when I was at work that somebody is going to be there at my address to take the cash, I requested the lady from Delhivery that I'm not at home at the moment and If they can make an exception to reschedule it to a later date/time on 14 July. The lady on the phone asked me to check with Jet airways customer service. I called your customer service number at 11:30 A.M to explain the situation and I spoke to a supervisor (Ankit) who told me that he will speak to the concerned team and get it checked, he promised a call back to let me know If there could be any changes/exceptions made to collect the payment and never called back. I then see a email from your Jet airways team saying that they have canceled the booking without even taking a consent/permission from me (Customer). I called again to check why didn't I receive any call and wanted to speak to a supervisor (With authority) and I was again transfered to an Level 2 agent who called himself as a senior supervisor (I didn't understand the hierarchy). He was rude, repetative, not helpful, unprofessional, interrupting while speaking, basically he didn't have a single quality that could fit him into customer service Industry, he never gave ears to what I was saying, he only wanted to tell what I already knew, I asked him to transfer the call to a manager and he refused to transfer saying none of the managers are available to take the call, SERIOUSLY ??? Do you guys run customer service without managers? REALLY ?? If yes, I would also like to know how you guys manage to do it. So, I wanted to bring this to your attention to let you guys know as a first time customer how "TERRIBLE" I felt dealing with you all today. If you really care call me at [protected], [protected].