Jet Airways — UNISSUED TICKET AFTER CHARGING CUSTOMER AIRFARE CHARGES

Dear Team, I have raised this issue up with Make MY Trip and now i need to bring this to your notice as i had made a online purchase of 2 tickets on 18th December 2014 around 8:15 PM (UAE Time) ticket from Dubai to Mangalore for 23rd December on Jet Airways. It’s a ticket for 2 passengers. The transaction is gone through and I have never received the ticket or an Confirmation from Make My Trip or Jet Airways. i have contacted both Jet Airways and make my trip but in vain. Could you please advise why there was a deuction of AED 2620/- when there was no tickets issued?? When would this money be returned?? PS: Name as per booking was: Mabrooka Jacqueline & Rachel Leela Date of booking: 18 December 2014 Dubai to Mangalore on Jet AIrways Email id: jacqueline.[protected]@shell.com Ph: +[protected] Transaction details: 18 DEC, REFERENCE: VT[protected] DESCRIPTION: MAKEMYTRIP INDIA PVT L NEW DELHI IN, AMOUNT: 2, 620.00 Request your intervention in this case.