[Resolved] Jet Airways — upgrade to business class

andy19555

from Mumbai, Maharashtra

Website:

jetairways.com

Bought 3 tickets from colombo, sri lanka to mumbai, in economy class. Went online to upgrade to business class after a few days. The whole reason for the upgrade was to use the business lounge since we were travelling all day and wanted to rest before the flight.
I went to check in at the colombo airport and was standing at the economy counter. Was surprised to find out my offer ($170.00 usd per ticket in addition to my price for the original ticket) was accepted. However i can not use the business lounge, i was told because of a certain type of economy ticket.
The whole reason for the upgrade was to use the business lounge since we were travelling all day and wanted to rest before the flight.
I told them that there was no reason for me to pay$500 usd for a 2 hr flight if i can not have access to the lounge and i would prefer to cancel the upgrade.
Sorry, we can grant you business class access and can not cancel the upgrade.
Horrible policy. Talked to the supervisor and the manager at the airport in colombo. Very sympathetic, ' but we can not do anything. That is the policy'

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Mar 10, 2019

Complaint marked as Resolved

Jet Airways customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2019

Jet Airways Customer Care's response Dear Sir/Madam,

Thank you for your e-mail and contacting Jet Airways.

We request you to share with us your travel details (Jet-Airways PNR/E-ticket number) in order to examine the issue.

Sincerely,

Pradeep Hegde – Guest Relations

Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
[protected]@jetairways.com| www.jetairways.com