Jet Airways — Used harsh words,insult us and not able to board the plain inspite we were reached on time.

Address:

Chandigarh, Punjab

Hello, This is a very UNFORTUNATE, UNEXPECTED and HORRIBLE experience from the Jet Airways employees.We did believe that Jet Airlines is a customer friendly & one of the esteemed Organization in service sector. So I booked two tickets from Goa to Chandigarh. Below are the details of the flight 9W-7028. Booking ID NF[protected] Departure time : 1:40 PM from Goa Flight Date : 12 Feb 2015 My horrible experience began when we reached Goa Airport at 12:30 PM and at the same time we went to Jet Airways counter. There the executive told us that first we need to do security check of the bag, so we went there. As there is only one machine for security check so we stand in queue and waited for our turn. It took around 25 minutes there. When we were done with the security check, we went to counter again around 1 PM. After standing for about 20 minutes when we reached the counter for collecting our boarding tickets, the Airline executives refused us to board the flight and after continuous request she told us to talk with the supervisor. We went there and talked with supervisor but the language and behavior we got from her is unexpected and totally unbelievable. She used harsh words and spoke very very RUDELY. It was like that she even don't know how to speak with the customers. Due to this we were not able the board the flight and as we have to reached Chandigarh on the same day so we booked Air India Flight from Goa to New Delhi for Rs 26, 000 and from New Delhi we took train to Chandigarh. I want to ask you that : Is this kind of behavior customer should expect from the Jet Airways employees? As per her(Supervisor) she came to the security check queue and announced about the remaining passengers of Flight, which is totally false as we were in the queue from 12:30 PM and we haven't seen any Airlines executive came and announce for remaining passengers of Flight 9W-7028. Who will bear our financial loss we faced just because of RUDE and IRRESPONSIBLE behavior of Airlines staff? Who is responsible for this mental harassment? Now we are totally upset and harassed from the Jet Airways Goa staff. Because of them we suffered a lot, Financially as well as Mentally. So we are requesting you to please look in to this matter asap. Thanks Amit Dhingra [protected]