Jetairways — not processing refund after jet airways cancelled flight no 9w 682 from lucknow to mumbai on 18/03/2019 at 06:25 hrs

Address:

Mumbai City, Maharashtra

Dear sir,
I booked 2 tickets for me and my wife by jetairways flight number 9w682 for journey from lucknow to mumbai on 18/03/2019 at 06:25 hrs. The booking reference (Pnr) was jmmxat and e-ticket numbers were[protected] and[protected].
About a week before commencement of journey i received a message from jetairways regarding cancellation of flight scheduled on 18/03/2019. Therefore, i contacted jetairways call centre on 14/03/2019 for refund of my booing amount. Call centre staff assured me that i would get refund within 7 days. When i don’t get any message from airline regarding refund i again contacted jetairways call centre. I was again informed by the call centre staff that refund has been processed and i would get refund within 7 days. Till date i. E. 28th march 2019 i didn’t get refund of my booking amount. To my surprise, when i contacted jetairways call centre today, the operator informed me that my refund has not been processed and it will further take 7 days.
Thus, i feel cheated by jetairways along with their call centre staff. Therefore, i request you to investigate the case and take necessary action against the call centre staff who received my call but didn’t take action for refund. I also request for refund of my booking amount plus rs 10, 000/- towards compensation for not processing refund in time.
Thanks,
Ram shankar chaurasia,
Email: [protected]@gmail.com
Mob: [protected]/ [protected]