[Resolved] Ethos Watches (Seiko Watch) — Seiko Watch purchased at Ethos not working

lotus11

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi Sir,

I had purchased a watch (Seiko Japanese Company) at Ehos forum mall Bangalore.
The Solar watch did not work , I took it back to the shop and they said the watch was defective and asked me to wait till they got a new piece of the same model. After couple of days they got a different piece and now I am facing the same problem. They have taken the watch for observation , saying that they will charge it and see.

This is a very expensive watch which I purchased to gift it to my father on his birthday , costing Rs 11000 .
I want to know what should I do if this goes on. I feel very satisfied and powerless to do anything.
Going to the shop multiple times and still the problem is not solved. The shop people are not agreeing to give me a different model or my money back.

Kindly Advise.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

RPillai

from Delhi, Delhi

I have had a similar experience with Ethos watches in Ambience Mall Gurgaon. They sold me an Armani watch, and when there was a problem with it, they sent it to the brand for repair. It was in warranty, and one expects the brand / seller to do the repair within the warranty. But the brand came back with a lame excuse laying the blame on me, and Ethos also decided the customer was wrong!! They pleaded helplessness to fight with the brand. Don't understand why they are in the bsuiness of selling luxury products if they don't know how to deal with that level of customers. Better go to established luxury retailers next time...