[Resolved]  Star Cj.com — Empty Box supplied against COD payment

Address:

Delhi

I had place an order for purchase of Tanishq Ivy Pendent on 28.12.2012. with Star CJ on phone for payment against delivery of order costing Rs. 6900/-.

2. The courier Gati Courier delivered the packet supposed to contain the ordered goods on 30.12.2012 and collected the cash of Rs. 6900/- towards order number [protected] , for Tanishq ivy pendant for rs 6,900.00 & got invoice number invoice no:[protected], towards docket no:[protected] delivered by GATI courier invoice no:[protected].

3. Courier left immediately and on opening the courier packet the packing of the jewelery was there but the pendent was missing . Immediately phoned with in one minute of the of the courier, who refused to take complaint or responsibility for the missing item. He said he was responsible to deliver the packet and he does not check the contents of the packet , and as he has delivered the packet , so he is not responsible for the missing contents.

4. Immediately, Phoned the star CJ Customer care , had long conversations and was assured by them that the product will be sent to me… After that phone 12 times from 30.12.12 till 4.1.13 & spoke to numerous executives spoke… each time a new one spoke so had to explain the whole story again ... name of the people I talked to was Mr Rajat, Ms jyoti, Mr. chandan mehra, Mr akshit,
Finally I was told that a Mr Rajesh Sharma , senior supervisor will
look into the matter.. But he was always unavailable or the executives never connected .

I’ve only got one call back from the company which was on 31st dec 2012, where in they said they will resolve. No complaint number is given by the company , where by we could track the status with their call center.
After that 31.12.12 call , I have persistently called them many times, seeking a complaint resolution. neither any complaint number has been given and they say that my mobile itself is the complaint number.

On February 5 or called on their Supervisor Mr Vishal verma, he said he assures a response till Monday.Basis the past track of the complaint resolution , I ask for immediate resolution of the complaint/

I ask the Star CJ Management to look in to matter if they read the FB page and provide the relief of the refund of my money or supply of the promised Pendent ,failing which I reserve my right to seek justice from Consumer forum or court of law .
regards
Deepika