[Resolved] Titan Wrist Watch J726 Octane — Faulty Wrist Watch | |||
I had purchased a wrist watch having No. J726 Octan from Mumbai. During the first year of the warrenty period it has been out of order four times. I have taken it to the different service centers for its repairing but it could not be rectified themselves. They even changed its cell wirhin one year but inspite of that it is still giving trouble. Now I am compelled to file my complaint in the consumer court to redress my grievences. At the same time I have registered my complaint online to the help desk of the titan company. If the titan company do the needful at its own level the goodwill of the company will not shatter. I have attached the detailed complaint and other documents with this online complaint for your kind pursual and ready reference. S.K. Mittal Complainant Mob No:-[protected] Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Hi,
I have a Titan Octane 9187SHO2 K622 (as stated on the bill).
I need to replace the strap for the watch. I did got to a service center near my place (Aundh, Pune).
I was told that TITAN has stopped production for the particular watch, so they will not be able to provide the strap for the same.
I want TITAN to explore every possibility and get the desired spare for me ... PLEASE
I have a Titan Octane 9187SHO2 K622 (as stated on the bill).
I need to replace the strap for the watch. I did got to a service center near my place (Aundh, Pune).
I was told that TITAN has stopped production for the particular watch, so they will not be able to provide the strap for the same.
I want TITAN to explore every possibility and get the desired spare for me ... PLEASE
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve