Jio Mobile — Refund about failed recharge

Address:MUMBAI
Website:JIO WEBSITE

The refund of 399 was initiated on 4/10/2021, HDFC has confirmed thrice that the payment has gone from the bank, but Jio claims that they have received the recharge. This is going on for the past 1 month. Even appeallete of Jio is unable to help me.
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    MUMBAI
    India
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