Jiofab — Amount got debited ,order not placed and customer care not responding

Address:

11/1587-90, Ram Baug Society, Laxmi Nagar Society, Ram Baug, Dharam Nagar, Surat, Gujarat 395003

Hi,
I had placed an order from JioFab on 3/7/23, but the amount got debited and I did not get any order ID. I tried to contact the customer care number which is switched off and they don't reply on WhatsApp as well.
I also tried to contact their email id [protected]@jiofab.com, no reply there as well. All in all, they are not returning the money or sending the ordered item.