[Resolved] Jiofab — Issue with my order for item with SKU CODE - JF304424

Aj06

Feb 25, 2022

Website:

Jiofab wedsite - www.jiofab.com/hot-pink-60-gm-georgette-suit-jf304424

I placed an order of this with the SKU CODE JF304424.
I recently placed an order with https://www.jiofab.com/hot-pink-60-gm-georgette-suit-jf304424

My order id is 29453 from Jio Fab with AWB [protected].

I just received the order today.

I would like to return the item as both the pants and kurti are extremely sheer. Firstly it is not advertised on the website anywhere that the fabric is so sheer. Else i wouldn't have ordered in the first place.

And the stitching is uneven at the bottom. I live in a conservative place and I can't wear such clothes.

I have attached the pics for reference which show that the fabric for both the kurti and the pants is very sheer and the stitching is uneven at the bottom on all sides. I was really looking forward to this and was really disappointed when I received the actual item.

I didn't even know about your stupid return policy and your employees on my conversation with them never mentioned anywhere that if the product I receive has any damages that I would not be able to get a refund if I use any discount code provided to me by them. I have attached screenshot of my conversation with your team before the purchase.

This was my first ever purchase with you guys and it was my hard earned money that I paid with. As a customer of I had all the information I would have never purchased the product in the first place.

All I am asking is that they either provide me a replacement of the correct product or provide me with the refund.

I have the item in packaging and would like to return it. I am someone who can't afford to waste the money I spent on this order when I can't use the item. It's like throwing my hard earned money in fire if I don't get a refund.

It's my humble request to help me please get me a refund from JIOFAB guys.

+5 photos

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Mar 29, 2022

Complaint marked as Resolved

Jiofab customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2022

Jiofab Customer Care's response Hello Sir/Ma'am,

Hope you are doing well!!

We are sorry that our product didn't mark to your expectation and if customers don't like the product, we gradually accept it for return or exchange if it is eligible under the return policy of our website.

However, as per our return policy; any type of stitched clothing and special discount applied products are non-returnable and un-exchangeable.

And the ordered product of the order number[protected], is also stitched clothing, and a discount code of FLAT10 is also applied on it, so it is non-eligible for any return or exchange on our website.
Here we are providing the screenshot link of the mail: https://prnt.sc/ObqL75aq6Ion

In addition, the same product is delivered as the details mentioned in its description on our website and we have already mentioned in the description that the fabric of the product will be of georgette.

Furthermore, the product in which size is not mentioned is in size XL and if customers don't find the mentioned size and have any doubt or query, they ask us at the time of address confirmation to our executive.

However, the customer with the mentioned order, neither asked for size nor fabric at the time of address confirmation.
Here we are providing the screenshot link of the mail: https://prnt.sc/clH8NnQ9x1Bq

Our team has informed the same to our customer, however; the customer is not ready to accept and proceed with the policy. Kindly check the provided email links to confirm the same.

You can check our return policy from the website or from here: https://www.jiofab.com/return-policy

Thanks for understanding and your patience!!

Regards
Jiofab Team.