Jiofiber — Technician Cut My Wire from the Main Box , Customer care is even not helping

Address:	Kalyanpur Lucknow
Website:	www.jio.com

This is regarding my Service request number SR00001DZJSK .I have raise a request regarding the internet issue I was facing since September 18, 2022.

I raised the request in the morning of 19th and I received a call from technical team they visited my premises at 11:15 am and they went out to check the cable . They Cut my cable made the bundle of it and put that on my roof top .

I requested them that I am having only 1 GB Data in my phone and I have several meetings so please help me out and kindly resume my connection asap .

The technician said that he will come within next 1 hr and resolve the issue and then I waited till 2 PM no one came or called me . I started calling them they blocked my number and I have called them 10-12 times till 5 PM in the evening .

I called them from another number the technician whose number is [protected] picked up the phone call and said that my Supervisor /Manager/The Area Service Provider has asked me not to do your connection and then he dropped my call and then stopped picking my phone from that number as well .When I call the customer care number they said that your issue is resolved and your request is closed, I sad them that I can send you the picture of the Bundle of cable which they have cut from the main box and put tat on my roof top .I have wasted my whole day waiting for your technician to come, please understand in todays life we have everything except time . Please try to fix my connection asap.

Please advise if I have to go to Consumer Forum or take legal action as this is not at all acceptable that a company like Jio and their workers are doing like this to their customers . I believe you will consider this issue so as to prevent the same for other people who are in urgent need and will ask a help from your company .