Jipmer — awaiting refund, fees deducted twice

Website:

JIPMER website

We applied for jipmer medical entrance on 25th march 2018. After payment and deduction of fees, their bank of baroda online payment module malfunctioned and said the site or server connection timed out. We re-tried and went through the process again and paid the fees a second time. But the same error showed. Jipmer application still shows as incomplete and asks for payment. We are awaiting refund of both amounts into our account. Application user id: 186014, name: chetan vishnu k