Jiva Ayurveda — Medicine not delivered

I made payment of Rs 2406/_ on 2/02/22 and informed me by sms medicine id CLC[protected]• payment confirmation has been received on 05/02/22 by watsup•
When I called customer care on 11/02/22, they replied your order has been cancelled• but I did not receive any information for cancellation•
After enquiry regarding how order is cancelled, they said concerned people will call you• but concerned people did not contact me till now•
Our medicine is finished • It is very shameful that order cancelled unanimously •No any responsible person take up the matter•