[Resolved]  Jiva Ayurveda — regarding indifferent attitude of dr. kumawat.

The doctor named kumawat misbehaves when a patient tries to talk to her. She says she is very busy in attending other patients. While the customer care executive when contacted says doctor will call you within 1-2 hours and when again contacted after 7 hours, the executive says the doctor has called you but the doctor denies this and says she was busy attending other patient. One more surprising thing is that the doctor said at around 4.45 pm that there are 40 more patients to be contacted today and again says that her office time is till 4.30 pm only. This doctor is very rude. Detailed are recorded in my phone. Plz conduct an inquiry and take action against her. Also plz change my doctor.
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Sep 1, 2018
Complaint marked as Resolved 
Jiva Ayurveda customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2018
Jiva Ayurveda Customer Care's response
Hello,

We sincerly apologise for the inconvenience caused to you.
Please message us your contact details so that we can further look into the same. Alternatively, you can write us on [protected]@jiva.com with the details.

Thanks!
Team Jiva
Complaint comments 

Comments

They are worst in customer service also they spread misleading statement by telling "consult a doctor" over the phone. they are highly unprofessional also doctors available at different centers are not good enough

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