Jockey — Trunk underwear/exchange

Address:

Shop - GF/13 The Capital Mall, Nalasopara, Maharashtra - 401290

I have bought a pair of jockey trunk underwear from a Jockey store in The Capital Mall Nalasopara on 12/4/22 which cost me rs 848. when i went to the store i informed the person that ita my first time buying a trunk model so i m not familiar with the size, so the person the measured ny boy's waist & recomended a L size & i thought they being experinced would recomend a correct size then to i requested to open & show me a Lsize for which he refused n instead showed me a Ssize kept in their display & said it will come in same pattern but size difference, so i trusted them & took the product. when my son tried one of them it was not evem going up his thigh. The very nxt day i send my son for an exchange they refused it. I m a working single mother, So i was not getting time for the exchange.but on 30/4/22 i do visited the store & asked for an exchange in size but they rudely refused it, i went to the mall manager to complaint & they refused him also but the manager supported me & said the person is behaving wrong & he would support me if i complaint against him. I would have never asked for a exchange if it was my mistake of asking them the size but it was recomended by them.