Johnson Lifts Complaints & Reviews

Lift no LK 3071 has been stopped by your company on 8th July 2021 with reason that ARD battery life expired. Therefore you are requested Please get it functional as soon as possible

Dear Sir,

This is Srinivasa Ragavan, staying in 1C, No. 175/176/17, Dwaraka Apartments, 2nd Street Sai Nagar, Thoraipakkam, Chennai - 600097.

Ref No: QTN[protected]
SM No: SMB6443/SSM

It looks your technician assistance charges Rs.22825/ total for a few tools without any proper details. I asked to share the details with individual tool cost and why we need to replace the tools in the above set in a detailed letter and I received a letter without any details and vague bill for the amount of Rs.22825/- as it is.

I understood the Lift is under the service warranty period. Please provide proper details about what type of warranty you are covering to do the maintenance. So that from next time onwards, we will be clear whether to take the annual maintenance or not.

We don't see any benefit or value addition for the customer based service you are providing with the Service agreement.

In our apartment we have a pregnant lady residing on the 3rd floor. Also, old aged people are struggle to climb the steps.

Please address this as soon as possible.

Dear sir, unfortunately we purchased Johnson lift in January 2021, till date not hand over, no response from site engineer Ganesh([protected]), and they are saying unnecessary reasons for hand over,

We never suggest this company to even my enemies.

Sir, Kindly attend lift service at EOC Hospital Venkatrathinam Nagar, Adyar, Chennai

Hello Team,

Lift is not working from past 20 days and there is no response from your executive. Take this as high priority and resolve it ASAP.

Details:
Lift Number: 2386
Location: Anantapur, Andhra pradesh
Name: Sunrise grand.

Regards,
Avinash Boyapati

I stopped AMC and my system gets locked... Any other technician is not able to access the software as it got locked... How come it is mandatory that I hav to choose only your service... After buying a system it will be my choice with whom I wanted to get the job done.. how can you make it not possible.. I faced the same problem last December I spoke to the concerned heads and finally they came and appolosised and informed me the system will...

Dear Sir The lift LG 8251 at Hyderabad is being maintained by your company for the last three years duly entering into an annual maintenance agreement. This year we have entered the AMC, but the service provided is totally unsatisfactory. Though servicing is being done but immediately after a day of servicing the lift stops functioning.Every week we are complaining and some temporary repair is done and the problem is repeated again.We have complained to Mr Satish, who asked us to contact Mr Arun kumar. On 4th june we complained to Mr Arun kumar. Although Mr Arun kumar promised to do the needful, nothing has improved and in these seven days lift has stopped functioning five times. We are now wondering as to why we should enter into an AMC with you and pay huge amounts as AMC charges if we do not get the service. Will some body respond and do the needful? A line in response will be highly appreciated.RegardsPresident Reliance Sion welfare society

Hi sir this mydeengani I am using more then three years jhonson lift my home now lift is repair so kindly send the service person my lift contract no (LL1576)

Lift LA 5115

Periodic maintenance is carried out once in 45 days. However, we are not aware of what check list activities have been carried out. No signed report is handed over to the security staff or no message or mail is sent to us about maintenance activity carried out with date and time stamp.

During each and every maintenance service we used to insist on testing of automatic recovery feature. It looks it is not being tested effectively. Today early morning our security staff got stuck in the list for 20 minutes due to EB invoked power cut. The lift did not move down and land in next lower floor. It got stuck between 3rd and 4th floor. After, some struggle we opened the lift door and the security staff came out. If Auto recovery feature is activated, should not the lift come down automatically to the next lower floor and the door of the lift got opened?

I contacted the staff manager one Mr. Siva to arranage for emergency help. He informed us that he was transferred to Anna nagar office and was no longer looking after T Nagar. we would have been put in comfortable position if we have been periodically informed of staff who are in-charge of our area in respect of maintenance and their contact numbers.

Please depute your concerned staff to our premises and check the auto recovery feature of our lift. As per records available with us last maintenance activity was carried out on 10th April 2021.

REgards

Ravi Sankar
Ceebros RAGAV Apartments
No 5, Vijaya Raghava Road
T Nagar
Mob: [protected]

Several person get stuck everyday in lifts
No person is available for taking them out
My grandfather is 93 years old
If he get stuck who will get him out
No maintenance at all

Observed the lift connecting to sidewalls of A 106, 206 306 etc while opening at 9th floor got stucked & accordingly has to be manually opened by sliding.
The security has also observed this particular issue & needs to be resolved
Also the lifts naming is essential so that it helps in addressing the problems.

Dear sir /Madam,
Lift - LO 4507

I purchased new Johnson lift few months back and from the time installed almost every month 3-4 times having issues with lift every time engineer comes an fix minor and again issues comes. I have seen very poor response with call center and engineer. This is 3rd lift we ordered but having serious issues with this lift.

Please prioritise it and donpermanent fix asap.

REGARDS
Narasimha Reddy
[protected]

My lift no:m5951 1odays nundi lift not worked. Mee person vacharu meeku amc ledu.. Amc pay chestana memu proceed avutamu annaru memu lift daily 1 time use naa tarupuna 4 lifts orders vunnavi amc 10000.00 ki arrange cheyandi pls requested

I regret to point out that it seems as if there is nobody to take care of this particular issue, the situation has now crossed the alarming stage also,

We have expected much more professional response from a prestigious and reputed company like you

We were requesting you to treat this breakdown on a top urgent fashion, but it’s almost 2 months we are running behind you to get it done, our administration and maintenance staffs has to place frequent calls to get a proper service, for each call the Johnson service team made a temporary fix stating that the problem is resolved, but the same issue is repeating for almost 45-50 days

So please do provide us an actual date of the proper rectification and work plan

Johnson Lift No: L-G8953 under AMC Platinum No:SMD3154 has been facing repeated malfunctioning inspite of their service engineers coming over to repair.

The lift lands at the wrong floors and also indicates Floor 5 when there is only 4 floors in the building.

The building residents include very senior citizens with severe comorbid conditions requiring frequent visits to hospitals. In fact one of the residents has to undergo dialysis and is unable to use the staircase.

Require immediate attention.
Regards
Muthukumaran
Secretary,
Sreshta Sundaram Apartment Owners Associaiton
[protected]

Dear team,
Lift not working from past 4days onwards, i have informed to many times to vijayawada office,
But till now not reached technician to our location(office)
Kindly relove immediatly and take needful action
My contact number - [protected]

I am Ranka Colony Bilekhalli association member. We have taken yearly AMC. We have already register our complaint but after more than 15 days no repairs have been done. Lift is getting struck . So please attend this problem as early as possible.

It was assured by you regarding my complaint lodged one week earlier
that the company would contact me within the next 24hrs. But it is regretted to state that even after a lapse of 7days nobody contacted me.
It is requested to contact me so that I can discuss the matter in detail.

I had recently bought the lift from Johnson and but after some time the whole body gets rusted and don’t working properly. It stopped running all the Time. And no response from the office . No one is taking care of my problem. So kindly help me . They are responding for my problem and told me that it your problem .

Dear sir.
To
Johnson Lifts.
Dear sirs,
Ref: our lift no:LJ4033 at MK Tejus apartments, Visakhapatnam.
Sub: Frequent failure of above lift.
We wish to inform you that above lift fails every time power disrupts and does not come back to working, even after power returns. This only happens when power fails when lift is *IN MOTION* . This is causing much agony and mental trauma for passengers trapped inside lift. We had to resort to forcible opening of lift doors and help them climb out of the lift.
We feel there is something basically wrong with the operating relays, which are not being identified by your technicians.
Please take this message seriously and depute personnel for permanently solve this problem.
Thankyou
E. R. Murthy
(MK Tejus apartments)