[Resolved] Jukaso Journeys — Apple ipad mini

Vivek Viswam

from Delhi, Delhi

Address:	Gurgaon, Haryana, 122001
Website:	jukasojourneys.com

I have been enrolled as member of journeys by jukaso since 01 may 16 and my member id is 18085.

I haven't received the apple i pad mini as promised till date. Till date whenever i had called their customer care they just have one thing to say that they are out of stock and the stock is expected to arrive in ten days. Kindly resolve the issue at the earliest please.

We recently went to their mussoorie resort which was more like a hotel rather than resort. The location of the hotel was so out of reach that its impossible to reach self driven. The booking process was so unclear that even after our stay we didn't get their confirmation mail. They promised 50 % discounts on food while we were given membership. However we were given only 10% discount that too after lot of negotiations. The hotel is managed by a third party and there is no coordination or communication between us, the hotel and the company ie journeys by jukaso. Its a nightmare to go on journeys by jukaso.

With regards.
Vivek

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Jun 2, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.