[Resolved]  Jukaso Journeys — Cancellation of Membership

Address:	Gurgaon, Haryana
Website:	www.jukasojourneys.com

Harpreet Singh
|
Yesterday, 7:28 PM
Team Jukaso:

I wrote to you with regards to the email dated February 02, 2017 on the cancellation of the membership vide Traveller ID :130554 and Contract ID : 49800, dated : 29-Jan-2017.

As we mentioned that we have not been communicated about the cancellation terms and conditions, if the same has been told than we would have not enrolled for this membership.
We have been convinced by Mr. Nitin on EMI option as we mentioned as well that we cannot afford to spent 55k in one time. Please reconsider our request on refund and initiate the refund at the earliest as we have to go for a Nursery admission of our child in next 15 days.

It’s our humble request to initiate the refund by next week so that we can go ahead with admission process smoothly.

Regards,
Harpreet Singh
[protected]/[protected]
I
Info
|
Thu 2/2, 2:10 PM
Dear Mr. Singh,

Greetings from Journeys by Jukaso!!

Thank you for writing to us.

This is in reference to your mail, we extend a heartfelt apologies for all the inconvenience faced by you. We understand your concern and forwarded your case to the concerned department and they will get in touch with you to address the same. Our members are the most crucial part of our organization and we don’t want to put you in any loss.

We will be happy to serve you if you would like to reconsider your decision.
In case of any other query feel free to write/contact us, we will be happy to assist you.

Looking forward to your association with Journeys.

Thanks & Regards,

Team Journeys
cid:image001.[protected]@01CF7057.C4C73910
HS
Harpreet Singh

Reply|
Thu 2/2, 11:25 AM
[protected]@jukasojourneys.com;
Neha Yadav ([protected]@gmail.com)
Team Jukaso:

I would like to surrender the membership vide Traveller ID :130554 and Contract ID : 49800, dated : 29-Jan-2017.

Please consider the fact that no one can spend 55 k within 2-3 hours of time without any recommendations or review about the company and I spent that amount because I had been told that the same can be easily withdrawn. Mr. Nitin Alexander, the manager never told me about the deductions since I was asking for the same. I had asked for the hidden terms and conditions but he never discussed any deduction part on that time he just wanted to sell the membership in any cost.

May we request you to please process the refund on priority as I need fund for my child nursery admission and I cannot settle credit card bill of 55k in one go.

Please note: Day before yesterday we received a verification call from the company and that lady initially spoke very politely but when we mentioned that we need to surrender the membership then she behaved so rudely. And the same kind of reviews has seen on social media as well.

Your prompt action on this matter will be highly appreciated.

Regards,
Harpreet Singh
[protected]