[Resolved] Jukaso Journeys — Commitment before selling travel and vacation the contract - need due confirmation back urgently | |||||
Hi team, Good day! Sending this mail body, post getting zero response post sale deed closure from sunder nagar (Jukaso) I have recently bought 5 yr. Jokaso jouney package (Contract id 68520) last week & below are the commitments discussed with the sunder nagar sales team (Richa oberoia, manik bhatia).. I would really want to enjoy this association with jukaso and would want to defiantly renew post 5 yrs however need the clarity & your due confirmation on below the commitments (Sharing for transparency) : 1. Total of 11 holidays in the year can be availed and 3 yrs advance holidays can also be availed 2. Stay, breakfast & shared site visit is free in all jukaso self property, tie ups and dae... Breakfast is the biggest issue which is really a cheating if i don't get the same atleast on jukaso and tie ups (The same has been committed verbly by all the sales team in sunder nagar) 3. For personal site visit - only the petrol charges will be paid by me across all types of hotels & resorts 4.2 vlcc vouchers of 15000 each and 1 candle light dinner on any of the jukaso delhi property - to be courier within a week at my home address 5. Minimum 10% discount on domestic flight booking and minimum 20% discount on international flight booking 6. Maximum 36 months extension of contract period, in case not able to avail full 55 holidays 7. Can renew the contract on the same price post 5 yrs 8. Dae exchange price within india/asia minimum is 800 (Per night) & maximum is 1200 (Per night)…dae exchange price outside asia is minimum 1200 (Per night) & maximum is 2400 (Per night) …apart from this price there would be no other type charge or taxes 9. Due to gold membership of 1 yr – the dae exchange price will be discounted & can get more number of holidays 10. Can travel on any season across any type of property - can book any property at peak season however need to share the formal mailer 7 days in advance for domestic and 15 days in advance for international 11.in case, i cancel the booking via sending email or calling the call centre before 48 hrs in advance then my count of holidays will not be deducted 12. If i refer any friend then per each friend who joins jukaso, the amc of 5000 would be waived off. I. E if 4 of my friend would buy the same package then the rest 20000 would also be waived off. 13. 50% discount lunch and dinner on all categories - self/tie ups/daes Sharing my personal id as well & waiting for your confirmation mailer asap! Rgds Naresh Naresh. Dogra. [protected]@gmail.com +91 [protected] Was this information helpful? | |||||
Jul 10, 2017 Complaint marked as Resolved Jukaso Journeys customer support has been notified about the posted complaint. Verified Support Jun 09, 2017 Jukaso Journeys Customer Care's response Dear Member, Good Morning! We apologise for the inconvenience caused to you. We are always there to give the best of the services to you. Kindly provide your membership details and contact number on the below contact number and e-mail ID so as to help you and understand the issue better to resolve. You can also reach us on below numbers and e-mail Ids Toll Free No. :[protected] E-mail Us On : [protected]@jukasojourneys.com https://www.facebook.com/journeysbyjukaso/ https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos https://twitter.com/journeys_jukaso Best Regards, Response Team Journeys Resorts Pvt. Ltd. | |||||
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