[Resolved] Jukaso Journeys — Dae membership-cheated in the name of better service on false commitment

www_alok

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122001
Website:	jukasojourneys.com

My story is same as all others.in shopper stop of select city walk i filled my contact details next day on (20-jun-2016) i got a call regarding surprise and when went there they explained it as surprise.
I told them i don't have money, they asked if i had credit card, i told i am unable to pay the whole amount even if i get convert it into emis.
They told me they will convert whole amount into interest free emi of 36 months.
So i have paid 1, 55, 000 for 10 year dae membership and accordingly they have to convert whole amount into interest free emis of 4305.5 for 36 months.

On very next day (21-jun-2016) i went to their select city walk office to cancel the membership as i have an ongoing loan to pay and unable to pay even emi of 4305.5 so i requested to cancel my membership and return the money.
Then they told me they will refund an amount of 27000/- to retain me and all provisions are same (Like interest free conversion into emis) i have written mail about it.

Then in the next bill cycle of my credit card i seen that the whole amount of 1, 55, 000/- have been charged and they did not converted it into interest free emis. Then i approched the jukaso office and told them about the bill. They told me that some problem is going on while converting your amount into emi and you have to convert it by yourself. Then i asked what about interest charged. They told they will settle latter.

I feeled so cheated about it. I raised dispute about it in my bank, my bank refused to help and told me to file a complaint in consumer forum.

I tried to contact the jukaso persons but they are not picking my phone.
I tried to contact costumer care but they are very rude and in no mood to look into my problem.
I emailed many times to the contact email id but they are not responding.

I am paying an interest of around 3.5% monthly on principal amount of 155000 and i don't have money to pay the whole 155000/-

I want my whole money along with interest i have paid on it.

+2 photos

Was this information helpful?

No (0)

Yes (0)

May 22, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Dec 18, 2016

Updated by www_alok My contract Id :- 21773

Dec 24, 2016

Updated by www_alok About refund of 27000/-, They send me a mail that amount will be refunded till 11th Jul 2016 but they never refunded that amount.

Dec 25, 2016

Updated by www_alok They are being exposed. Guys please check this
http://www.tribuneindia.com/news/chandigarh/courts/jukaso-resorts-told-to-pay-penalty/318629.html

Verified Support

Apr 21, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team