[Resolved] Jukaso Journeys — Fraud regarding non providing accommodation against membership No. M01003723 | |||||
I am stated that I am member ofJukaso Journey for five years since May, 2015. I paid Rs 50, 000/- and RS 5, 000/- as a interest of SBI Card. The request of cancellation is made on the basis that the bookings of rooms at Portblair not arranged/managed by the company after repeated requests from 20/03/2016.I visited four times at Jukaso hotel regarding reservation of hotel rooms and representative of Jukaso journeys assured that booking will be confirmed before your departure. When the booking not done till 13/04/2016, then I personally meet with representative of customer care Mrs Payal Khanna of company, Rs 12, 000/- as a maintenance charge demanded against two year days/nights . While Membership allotted, the maintenance charge not briefed/disclosed to me. The Membership was taken by me specially for Portblair tour. Company is failed to reserve the hotel rooms at Portblair. In view of above I requested to cancel membership and refund the whole amount with interest /compensation immediatel for not giving servicing against mambership . But after lapse of my request more than 10 months no response received from company. If My whole amount with interest not given immediately I will go to consumer Court for Justice and compensation. Thanking you. Your, s Inderjit Singh NSG campus Manesar Gurgaon. Mobile [protected] Was this information helpful? | |||||
May 23, 2017 Complaint marked as Resolved Jukaso Journeys customer support has been notified about the posted complaint. Verified Support Apr 21, 2017 Jukaso Journeys Customer Care's response Dear Member, Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members. I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself. We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too. For further any queries you can also reach us on below number and e-mail Id Toll Free No. :[protected] E-mail Us On : [protected]@jukasojourneys.com https://www.facebook.com/journeysbyjukaso/ https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos https://twitter.com/journeys_jukaso Best Regards, Response Team Journeys Resorts Pvt. Ltd. | |||||
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