[Resolved] Jukaso Journeys — Membership cancellation and refund regarding

gurgaonmohan

from Palwal, Haryana

Address:	122001
Website:	jukasojourneys.com

I have submitted cancellation request of my mini membership in Jukaso Journeys on the next day of membership taken on 1st of July 2016, within 10 days of signing the contract. its now more than 4 months and there is no clear committment from company regarding refund. as per contract money should be refunded within 3 months of cancellation. its a fraud company & cheating the people. requesting you to kindly look in to the matter ...I have also heard that many legal cases are running against this company, but this company is continue trapping some more clients by calling. Even I received call from jukaso many times.

Please help me to take my refund from this fraud company and we should try to banned this kind of frauds by taking suitable action.

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May 24, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Dec 22, 2016

Updated by gurgaonmohan I have taken mini membership from Jukaso Journeys (P) Ltd. On their calling on 30/06/2016 with the membership ID: 23596 and traveller ID: 99695. I have paid the membership charges of Rs. 22000/- towards the membership ID: 23596 (Rs. 2000/- cash through my City bank Credit card as down payment and Rs. 20, 000/- in 12 EMI's on my standard chartered credit card). After hearing about the fraud cases and checking on internet I have cancelled the membership by giving an email and calling to Mr. Jaskaran, Manager, Jukaso, Ansal Plaza Office, New Delhi on the same day and again on 1/07/2016. After the cancellation request I requested to refund the said amount to Jukaso Journeys Ltd. many times by email, in person and tellephonically, but they did not responded well and I have not received any refund till date.
According to the Jukaso policy refund time is maximum of 3 months from the cancellation date, but after 4 months from the cancellation date 1/07/2016, I have not received any refund/ chargeback from Jukaso Journeys. They are fearless and cheating me for this refund.
Against the payment made by me from my Standard chartered credit card, I have to pay in 6 EMI’s and I am bearing heavy charges from SC bank for this late payment. I am also unable to bear such high charges in future.
So, I request you to kindly look into the matter and get the refund of Rs. 22000/- and late charges applied from SC bank for the cancelled membership from Jukaso Journeys as earlier as possible.

Verified Support

Apr 22, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.